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Job Overview
Post Date
July 19, 2023
Number
WEBBX-2023-000002
Job Function
Field Service
Location
Belgium
Country
Belgium
About the Position
JOB DESCRIPTION: Field Service Engineer
Job Summary
This position is part of the Benelux Service Department of Werfen Benelux.
- The Field Service Engineer develops customer satisfaction through technical repair, preventive maintenance and installation of Werfen instruments as well as identify and resolve issues affecting customer´s network, working closely with the hospital´s IT department.
For Belgium: The territory of field activity will be Belgium and Luxemburg.
Key Accountabilities
- Installation of new instruments
- Performs routine and non-routine technical repairs of Werfen instruments
- Perform Preventive Maintenance of the installed instruments
- Instructs customers in the proper operation, maintenance and troubleshooting
- Reports all service activities in SAP by electronic service report
- Control of the car stock assigned for repairing and maintaining the instruments
- Responsible for routine interaction with sales for customer situations, updates and leads
- Other duties and responsibilities as assigned by the Service Manager
- Member of the weekend- and evening service team
- Install and configure the software of clinical applications in laboratories and hospitals
- Identify and resolve issues affecting customer´s network working closely with the hospital´s IT department
- Perform required technical training sessions
- Respond to and resolve client problems as they relate to technical software issues
- Refer more complex problems to 2n level department
- Build customer relationships by keeping customers informed of how and when problems are resolved
- Carry out complex installs at client sites
Networking/Key relationships
Must have a good communication with internal customers (Service Engineers, Sales
Group, Application Specialists) and external customers.
Minimum Knowledge & Experience required for the position:
- The position requires studies at Engineering at minimum A1 degree
- At least 3 years experience as a FSE in the Healthcare sector
Skills & Capabilities:
- Ability to communicate effectively with customers and colleagues
- Must have basic skills of MS Office (Word, Excel)
- Must have basic skills of Windows and Network
- Autonomous capacity and resolution
- Language Fluency: French (For Belgium), Dutch and English.
Travel requirements:
Position with continuous presence at customer site across The Netherlands, Belgium and Luxembourg.
Apply through LinkedIn
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